Privacy Policy
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at info@strotekllc.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at info@strotekllc.com
Refunds & Shipping Policy
Returns
Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@strotekllc.com and send your item to: 2712 Scarlet Oak Dr Pearland Texas United States 77581.
Shipping
Our products are shipped within 2-3 Days using the following carriers: USPS FedEx UPS . To return your product, you should mail your product to:2712 Scarlet Oak Dr, Pearland Texas United States 77581. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Terms of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern StroTek LLC's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'StroTek LLC' or 'us' or 'we' refers to the owner of the website whose registered office is 2712 Scarlet Oak Dr Pearland Texas United States 77581. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Addendum: SMS Messaging and Communications
1. Consent to Receive SMS Messages
By providing your mobile telephone number to StroTek, LLC (“Company,” “we,” “us,” or “our”) and agreeing to this Addendum, you expressly consent to receive text messages (SMS and MMS) from us. These messages may include, but are not limited to, appointment reminders, order updates, service notifications, marketing or promotional offers, and other information related to our products and services. Your consent is voluntary and not a condition of purchasing any goods or services.
2. Frequency of Messages
Message frequency may vary. We may send you multiple messages per month, depending on your interactions with our services. The exact number of messages will depend on various factors, such as the nature of your relationship with us, any ongoing promotions, or service-related communication needs.
3. Message and Data Rates
Standard message and data rates may apply to any SMS messages received from or sent to us, according to the terms and conditions of your mobile telephone provider. Additional charges may also apply if you are roaming or using a foreign carrier. You are responsible for any fees assessed by your mobile carrier.
4. How to Opt Out
You can opt out of receiving SMS messages at any time. To stop receiving our marketing or promotional text messages, reply “STOP” to any message you receive from us or contact us directly using the information provided in our [Contact Details/Privacy Policy]. Once we receive your opt-out request, we will send a final confirmation message and then cease sending you additional SMS messages (other than those required for service or transaction-related purposes, if applicable).
5. User Responsibilities
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Contact Information: You agree to provide a valid mobile number and promptly update us if your number changes.
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Device Security: You understand and accept any risks associated with SMS messaging, including the risk that any messages we send or that you send to us may be accessed by unauthorized third parties due to the nature of mobile communications.
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Service Availability: SMS messaging services may not be available on all carriers or in all areas. We are not liable for any delays in the receipt of messages, as delivery is subject to effective transmission from your network operator and outside of our control.
6. Privacy
We will treat any personal information you provide to us in compliance with our [Privacy Policy]. By consenting to this Addendum, you also consent to our collection, use, and disclosure of your personal information (including your mobile telephone number) as set forth in our [Privacy Policy].
7. Regulatory Compliance
We are committed to complying with all applicable laws and regulations governing SMS communications, including but not limited to the Telephone Consumer Protection Act (TCPA) and other relevant federal, state, or local regulations, where applicable.
8. Changes to This Addendum
We reserve the right to modify or update the terms of this Addendum at any time, to reflect changes in our business practices or applicable laws. Any changes will be effective immediately upon posting to our website or notification via SMS or email. Your continued use of our services and receipt of SMS messages after any changes are posted will be deemed acceptance of those changes.
If you have questions or concerns about this Addendum or wish to opt out of receiving SMS messages from us at any time, please contact us at:
StroTek, LLC
2712 Scarlet Oak Dr, Pearland, TX, 77581
832-295-9098
support@strotekllc.com
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Text HELP to any message for assistance or contact us directly using the information provided in our Contact Details/Privacy Policy
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Data Protection and Access Controls.
We are committed to preventing the unauthorized sharing of user data by implementing and maintaining robust security measures. We restrict access to personal data strictly to authorized personnel who require it for legitimate business purposes, and we conduct regular audits to ensure compliance with our internal data protection policies and applicable laws. We do not sell, rent, or otherwise disclose personal information to third parties for their marketing or promotional use, and any disclosure of user data occurs only as required by law or with the explicit consent of the user.